80% of the customer journey is finished by the time you connect with them, and by that time, they are looking for confirmation of the decisions they have made.
2/3 Of customers in 2023 opted for remote human interactions or digital self-service
70% of customers Are willing to spend more online for a new product or service
78% of customers are willing to switch if there is not a consistent experience across channels
We add value by satisfying customers' needs
· quickly
· consistently
· expertly
By building better habits and a better selling process, you are investing in your ability to serve your customers and spend more time where it counts.
As with all things, good habits build good results and as salespeople, we need to develop the habits that help our customers decide to work with us. The habits we build are Speed, Good communication, and Expertise.
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